At Lumina Mystic, we take pride in creating high-quality, handcrafted press-on nails. Due to the personal and hygienic nature of our products, please review our policy carefully before placing your order.
By completing your purchase, you agree to the terms outlined below.
1. All Sales Final
Due to hygiene and personal use considerations, all sales are final. We do not accept returns or exchanges once an order has been delivered.
This policy ensures the highest standards of sanitation and product integrity for all customers.
2. Custom & Made-to-Order Sets
All custom-sized, personalized, or made-to-order nail sets are final sale and cannot be returned or exchanged.
Customers are responsible for selecting the correct size. If you are unsure of your sizing, we strongly recommend purchasing a sizing kit before ordering a full set.
Lumina Mystic is not responsible for incorrect size selection made by the customer.
3. Damaged, Defective, or Incorrect Items
If your order arrives:
You must contact us within 48 hours of confirmed delivery.
Please email: 📧 emmie5858@gmail.com
Your email must include:
Order number
Clear photos of the item
Photos of the packaging
Description of the issue
Failure to provide photo documentation within 48 hours may result in denial of the claim.
If approved, we may offer at our discretion:
Replacement set
Store credit
Partial or full refund
4. Shipping & Delivery Responsibility
All orders are shipped with tracking.
Once tracking confirms “Delivered” to the address provided at checkout, Lumina Mystic is not responsible for lost, stolen, or misplaced packages.
Customers are responsible for providing an accurate shipping address. Orders shipped to an incorrect address provided by the customer are not eligible for refund.
If a package is lost in transit (not marked delivered), we will assist in filing a carrier claim.
5. Order Processing & Cancellations
Orders may be canceled within 12 hours of purchase.
After production has begun, orders cannot be canceled or modified.
6. Product Representation
We make every effort to display product colors and designs accurately. However, minor variations may occur due to screen settings, lighting, or handcrafted details.
Such minor differences do not qualify as defects.
7. Fraud Prevention & Disputes
Lumina Mystic reserves the right to dispute fraudulent claims and chargebacks.
We maintain shipment tracking records, delivery confirmation, and order documentation for all transactions.
Filing a false chargeback or claim may be considered fraud and will be reported to the appropriate payment provider.
8. Agreement to Terms
By placing an order on our website, you confirm that you have read, understood, and agreed to this Refund & Return Policy.
📧 For questions, please contact: emmie5858@gmail.com
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