Refund & Return Policy for Press-On Nails
At Lumina Mystic, every press-on nail set is made to order specifically for you. Because each order is individually prepared, our refund and return policy differs from traditional retail products.
1. Made-to-Order Products
All press-on nail sets are prepared after your order has been placed.
- Orders cannot be canceled once production has started.
- Changes to nail size, shape, design, finish, or shipping address cannot be guaranteed after an order is placed.
- Please review your order carefully before completing checkout.
2. Nail Sizing
Customers are responsible for selecting the correct nail size before ordering. Please use our sizing guide or measure your nails carefully before making a purchase.
Because sizing is based on individual measurements, refunds or replacements cannot be provided for incorrectly selected sizes or personal fit preferences.
3. Hygiene & Product Safety
For hygiene and safety reasons, we cannot accept returns of opened, used, or altered press-on nail sets.
This restriction does not apply to verified manufacturing defects or fulfillment errors reported within the required claim period.
4. Handmade Variations
Each nail set is individually handcrafted. Slight variations in color, artwork, glitter placement, embellishments, or finish are a natural part of the handmade process and make every set unique.
These minor variations do not affect functionality and are not considered manufacturing defects.
5. Manufacturing Defects
If your order arrives with a production issue, we’re happy to review your claim.
Eligible claims include:
- Incorrect item received.
- Incorrect design or size shipped.
- Missing items.
- Damaged products upon arrival.
- Manufacturing defects affecting normal use.
Please contact us within 48 hours of the carrier’s confirmed delivery and provide:
- Your order number.
- Clear photographs of the product.
- Photos of the packaging, if applicable.
6. Non-Refundable Situations
Refunds, returns, or replacements are not available for:
- Buyer’s remorse or change of mind.
- Incorrect nail size selected by the customer.
- Personal style or fit preferences.
- Minor handmade variations.
- Damage caused by improper application, removal, storage, or misuse.
- Products that have been used, altered, or resold.
- Claims submitted after the claim period.
- Shipping delays outside our control.
7. Shipping & Delivery
Estimated delivery dates are provided for reference only and are not guaranteed.
Delays caused by shipping carriers, customs, weather, peak holiday demand, or other circumstances beyond our control do not qualify for refunds.
Please ensure your shipping information is accurate before placing your order.
8. Resolution Process
If your claim is approved, Lumina Mystic will determine the most appropriate resolution based on the circumstances.
Available resolutions may include:
- A replacement product.
- A partial refund.
- Store credit.
- A full refund, when appropriate.
Whenever possible, replacing the affected product will be our preferred solution.
9. Fraud Prevention
To protect our customers and business, we reserve the right to deny claims involving fraudulent activity, repeated unsupported claims, policy abuse, misleading information, or chargeback abuse.
10. Contact Us
If you have any questions about your order, please contact our support team and include your order number for faster assistance.
Email: support@luminamystic.com
Facebook: Luminamysticofficial
WhatsApp: +84 935 678 635
Thank you for supporting Lumina Mystic. Every press-on nail set is carefully prepared for each customer to ensure quality, craftsmanship, and product safety.