Refund & Return Policy for Apparel
At Lumina Mystic, every apparel item is made to order specifically for you. Because each product is created only after an order is placed, we maintain the following policy to ensure a fair and transparent experience for both our customers and our production partners.
By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Made-to-Order Products
All apparel is produced after your order has been successfully placed. Production usually begins shortly after checkout.
- Orders cannot be canceled once production has started.
- Changes to the size, color, design, garment type, or shipping address cannot be guaranteed after an order is placed.
- Please review your order carefully before completing checkout.
2. Sizing
Please refer to the size chart provided on each product page before placing your order.
Our apparel may be printed on premium garment blanks such as Bella+Canvas, Gildan, or equivalent products supplied by our manufacturing partners. Slight measurement variations of approximately 1–2 inches are considered normal.
Because sizing and fit are personal preferences, we cannot offer refunds or replacements for:
- Incorrect size selected by the customer.
- Preference-based fit concerns.
- Expected fit differences between garment styles or manufacturers.
3. Product Variations
We make every effort to display product colors and artwork accurately. However, slight variations may occur due to screen settings, lighting, fabric characteristics, dye lots, and the Direct-to-Garment (DTG) printing process.
Minor differences in color, print placement, alignment, texture, or saturation are normal production characteristics and are not considered manufacturing defects.
4. Manufacturing Defects
If your order arrives with a production issue, we’re happy to review your claim.
Eligible claims include:
- Incorrect item received.
- Incorrect size shipped by our fulfillment team.
- Major print defects.
- Significant garment damage upon arrival.
- Manufacturing defects affecting normal wear.
Please contact us within 7 days of confirmed delivery and include:
- Your order number.
- Clear photographs of the product.
- Photos of the packaging, if applicable.
Providing complete documentation helps us review your claim as quickly as possible.
5. Non-Refundable Situations
Refunds, returns, or replacements are not available for:
- Buyer’s remorse or change of mind.
- Incorrect size ordered by the customer.
- Preference-based dissatisfaction.
- Minor print or stitching variations.
- Slight color differences.
- Normal fabric texture variations.
- Damage caused by improper washing, drying, or misuse.
- Normal wear after use.
- Claims submitted after the claim period.
- Shipping delays outside our control.
Items showing signs of wear, washing, alteration, staining, odors, or customer-caused damage are not eligible for refunds or replacements.
6. Shipping & Delivery
Estimated delivery dates are provided for reference only and are not guaranteed.
Delays caused by shipping carriers, customs, weather, peak holiday demand, or other circumstances beyond our control do not qualify for refunds.
Please ensure your shipping information is accurate before placing your order.
7. Resolution Process
If a claim is approved, Lumina Mystic will determine the most appropriate solution based on the circumstances.
Available resolutions may include:
- Replacement product.
- Partial refund.
- Store credit.
- Full refund, when appropriate.
Whenever possible, replacing the affected product will be our preferred solution.
8. Fraud Prevention
To protect our customers and business, we reserve the right to deny claims involving fraudulent activity, repeated unsupported claims, policy abuse, misleading information, or chargeback abuse.
9. Contact Us
If you have any questions about your apparel order, please contact our support team and include your order number for faster assistance.
Email: support@luminamystic.com
Facebook: Luminamysticofficial
WhatsApp: +84 935 678 635
Thank you for supporting Lumina Mystic. Every apparel item is made specifically for you, helping us reduce waste while maintaining high standards of quality and craftsmanship.